We endeavour to dispatch all items within 24 hours of the order being received. However, during busy periods it may take up to 48-72 hours.
For special next day delivery (UK Orders Only), the order must be received by 1pm to ensure it is dispatched the same day. Majority of our UK parcels are sent via Royal Mail as signed for recorded delivery, larger orders will be dispatched via DHL. For international orders our delivery partners are DHL and Fedex.
| Country | Delivery Time Once Dispatched | Cost |
|---|---|---|
| UK | Standard Delivery (2–3 working days) | Free |
| UK | Express Delivery (Next Day, Weekday) | £8.99 |
| Europe | Approximately 5 working days | from £13.99 |
| Rest of the world | Approximately 7 working days | from £18.99 |
These prices are for the delivery of 1 item. Shipping price may change when more items are added and the price will update when checking out.
NB: Working days do not include Saturday & Sunday
Once the order is shipped, the courier is responsible for delivering the item to you and we cannot control their delivery time.
Please note the same applies to customs delays with international deliveries – we cannot control your country’s customs and how long they take to release your item.
The courier will only deliver to the address specified and will not leave the item with a neighbour. If no one is at home to accept the item, the courier should leave a card advising that an attempted delivery was made and provide details for re-arranging delivery for another day.
Once the item has been shipped you will receive an email with the tracking number and the courier used.
It is the buyer’s responsibility to ensure the correct address is entered on the order. Al-Ruh will take no responsibility if an incorrect address has been entered and the buyer does not receive the item.